Refund policy

At Filters INK (filterink.com), all products and services offered are 100% customized digital graphic assets and Augmented Reality (AR) camera filters (including Snapchat Lenses, Snapcodes, and TikTok Effects). Because our products are digital and delivered electronically, our return and refund guidelines are structured as follows:

1. Digital & Customized Products Due to the custom and personalized nature of our design work (which includes individual names, dates, colors, and event specifications), we do not accept physical returns or provide automatic refunds once customized digital proofs, final asset files, or platform activation links have been issued[cite: 1, 2].

2. Proofs & Revision Process We are committed to delivering high-quality event filters that match your celebration aesthetic. Every standard order includes digital proof previews and revision rounds to review and adjust text spelling, dates, layouts, and colors before your event date[cite: 1, 2].

3. Cancellations & Pre-Production Refunds

  • Before design work begins: If you request an order cancellation before our team has begun designing or generating your preview proof, you are eligible for a 100% full refund to your original payment method[cite: 1, 2].

  • After design delivery: Once your digital proof, final high-resolution graphic, Snapcode, or TikTok activation link has been sent to your email, the service is deemed fulfilled and non-refundable[cite: 1, 2].

4. Technical Assistance & Delivery Guarantees

  • Rush Orders: Orders placed with 6-Hour or 24-Hour Rush Delivery add-ons are prioritized immediately for expedited design and activation turnaround[cite: 1, 2].

  • Technical Support: If you experience any technical issues opening your filter link, scanning your event QR code, or accessing your files, our support team will troubleshoot, correct, or re-issue your files promptly at no extra charge[cite: 1, 2].

5. Contact Us For questions regarding your order status, design adjustments, or refund eligibility, please reach out to our dedicated support team:

  • Brand: Filters INK

  • Email: support@filterink.com

  • Online Support: Available via our website contact page